Privacy Policy 

The purpose of this policy is to outline real5 Digital Ltd policy regarding the processing, protecting and maintaining of data, both of the real5 Digital Ltd website visitors, partners and client information. This policy is in accordance with the United Kingdom General Data Protection Regulation (UK GDPR), combined with the Data Protection Act 2018, the purpose of which is to protect the rights and privacy of individuals, and to ensure that data about them are not processed without their knowledge. real5 Digital Ltd is committed to ensuring that your privacy is protected.

Your personal information

real5 Digital Ltd holds and processes important information about partners, website visitors and customers. This information includes, but is not solely limited to:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offer

What we do with the information we gather

We recognise the importance of handling such sensitive information and how the management of this data affects the individuals concerned. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • provide you the products and services you require
  • send marketing emails about new services, news, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise our marketing or website according to your interests.

Website visitors contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely in until a time it is no longer required or has no use. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email stacey@real5digital.com.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of / saving of cookies on their computer / device. Find out more

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Email Mailing List & Marketing Messages

We operate an email marketing service, used to inform our subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored. Subscribers can unsubscribe at any time through an automated online service by clicking unsubscribe on any of our marketing emails or emailing stacey@real5digital.com.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geography, demographics and already stored subscriber data. Our email marketing service providers are Mailchimp & Hubspot and you can read their privacy policy in the resources section.

External Website Links & Third Parties

Although we only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; Cottages on the River or www.celticinst.com.)

Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt an internal social media policy to ensure real5 Digital Ltd conducts themselves accordingly online, ensuring that our clients data is protected at all times. While we have official profiles on social media platforms users are advised to verify the authenticity of such profiles before engaging with, or sharing information with such profiles.

We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

Resources & Further Information –

v.1.0 February 2021 Edited & customised by: real5 Digital Ltd